Student Services

At Providence, we care about life and learning outside the classroom just as much as inside. We'll help you adjust to life at university as well as care for your physical, emotional, psychological, and social well-being during your stay! Have questions about international student services, campus employment, career services or counselling? Maybe you're looking for a tutor or some research help? We can help you access these and other services.

Accommodations & Appeals

Providence University College and Theological Seminary strives to provide a fair and supportive learning environment for all academically qualified students requiring accommodations to complete their studies.


Section 4.3.24 of the UC Academic Calendar and 2.4.18 of the Seminary Academic Calendar

An accommodation is any adaptation that reduces or eliminates barriers to participation which arises when a student with a learning difference interacts with the academic environment at Providence.

Accommodations may be made to assist a student throughout their time at Providence and may include supports such as additional time or private space to write exams or assigned note-takers in class.

Accommodations may also be made for short-term concerns such as bereavement, health (including mental health), or other similar reasons. For example, a student may experience a traumatic event, a death in their family, a surgery, etc. and require a short time off school to handle the situation. We will work with students and instructors to determine appropriate accommodations in each situation. Typical accommodations result in excused absences, extensions of a week or two, or writing a test on a different day.

All accommodations at Providence require appropriate documentation and are processed in the Student Life department.

All accommodations are kept confidential. Instructors will not be informed about the reason for the accommodation except by the student’s request. Accommodation requests may be shared with the Dean of the relevant school.

Accommodations requiring course extensions or final exam deferrals must be made through an appeal to the Academic Committee (See Below)

Appeals to the Academic Committee

Appeals made to the Academic Committee will be submitted to the Registrar and evaluated by the Academic Committee (typically consisting of the Registrar, University College Dean, Seminary Dean, and the Vice President of Student Life). The appeal process usually takes two weeks or more.

Tutoring Services

Academic learning is a whole new way of life, but it doesn’t have to be overwhelming. There are tips, strategies, and techniques that make it more manageable and sometimes even more enjoyable.

Providence is pleased to offer tutoring, editing, and academic learning services to undergraduate and graduate students. These services include:

Writing Skills

Learn how to write and format an essay or paper, how to organize content academically, how to cite sources (APA, MLA, Chicago, Turabian), how to write in different styles for different types of papers (compare/contrast; narrative; process; informational; persuasive, and so on).


Students submit a digital copy of their in-progress or completed work prior to meeting with the tutor by email to and then review comments inserted at places where improvements could be made. The comments will note the correction needed and may also include the grammatical, vocabulary, or format reasoning for why the change is suggested. This provides the student with the opportunity to learn and use the new knowledge in their future work.

Assignment Comprehension

Assist students in understanding the requirements of an assignment or paper and guide them in learning to think like their professor (and get better grades as a result).

Study Skills

Learn how to manage multiple assignments, understand time management strategies, use reading strategies, and gain overall learning strategies.

How to Sign Up for Tutoring

Tutoring/editing services are available on Monday from 9 am – 1 pm and on Thursday from 12 pm – 4 pm.

Please set up an appointment in advance and include information on what help or information would be most helpful in our time together (e.g. how to cite APA sources). Appointments can be scheduled on Calendly and tutoring meetings may be available on Zoom, depending on arrangements made with the tutor at the time the appointment is scheduled.

Students may schedule two consecutive appointment times (15-20mins each) when they think they would benefit from a longer, more focused work time. This is especially helpful when submitting a longer paper for editing.

If the office hours are not convenient for a student, they can contact David Shimp to work out an alternate arrangement.

"Two are better than one because they have a good reward for their efforts." Ecclesiastes 4:9

The Business Office deals with all payments, and accepts debit, cash, and cheque at their location. Cheque’s can also be mailed in and addressed to the Business Office. Electronic payments can be made with a bank transfer, e-transfer, or through Flywire if a payment with credit card is preferred. International students may pay through Flywire.

Bank Transfer

If you bank at RBC, BMO, Scotia Bank, CIBC or a Credit Union, you may select Providence University as a payee. Once you have added us, it will ask for an account number - please enter your student number.


Use the email address, and use the following security question: "What is YourFirstName YourLastName's student number?" (Please use this format and include your first and last name), the answer should be your student number. If there are any variations to the password due to requirements set by your bank, please email with the password used.

Credit Card

You may pay on the Flywire website. This site will charge you an added processing fee. We do not accept credit card payments any other way.

Please note that there is a $25.00 charge for all NSF cheques.


The ATM is located in the Reimer Student Life Centre. It accepts debit cards, VISA, or MasterCard. This machine processes withdrawals only and dispenses $20 bills. If you have any problems with this machine, please contact the Business Office.

If you have any further questions, please contact the Business Office.

Career Services

The career services available to students are career coaching, job search guidance, resume preparation, and interview training. In addition to these services, we also provide students with access to printed and/or online materials such as job classifieds and job search handouts.

For more information contact Career Services.

Campus Employment

The Campus Employment Program provides University College and Seminary students with the opportunity to secure part-time employment during the school year. Campus employment allows students to make an income while at the same time provides an opportunity for valuable work experience.

Employment is open to all full-time University College and Seminary students (UC: 12+ credit hours; Seminary: 9+ credit hours) and requires each applicant to provide a resume. International students must obtain a Canadian Social Insurance Number and be enrolled in a degree program to be eligible for part-time campus employment. Students may apply for any jobs for which they qualify (there is not limitation or restriction on how many jobs a student may apply for). Each position will have its own application deadline.

Faculty/staff supervisors will be responsible for all hiring decisions. Job acceptance will be confirmed with the student upon receiving their job offer from the supervisor and the completion of a Student Employment Contract. This contract must be returned to Career Services.


Most positions will be paid Manitoba minimum wage. Payments will be made on a semi-monthly basis through electronic direct-deposit payroll. To receive payment, all student employees must have a bank account in a Canadian chartered banking institution.

Working Hours

The hours allocated to each employment position will depend on the job and its requirements. The maximum allowable hours per student employee is 12 work hours per week. Students may secure more than one position, but not accumulate more than 12 hours of work per week.

Off-Campus Employment

Students seeking off-campus employment opportunities can view listings on the External Job Listings page.

We want commuters to get involved in the Providence community! Some great ways to do that include playing on the varsity team, cheering on the Pilots, participating in a music group, joining a student council committee, playing intramurals or signing up for special events through the year. Commuter students also have a carpool database available to them and special access to the Collegium which is a member-only lounge ($30 fee/semester) specifically for University College commuter students. This lounge includes a kitchen area complete with a fridge, microwave, toaster oven, coffee maker and kettle, as well as dishes and cutlery. It also has several couches, perfect for relaxing or reading.

Please see the STUCO Commuter Representative or the Community Life Coordinator with any questions or concerns you may have.


  1. Manitoba laws governing the use of vehicles shall apply on Providence property.
  2. The speed limit is 30 km/h on campus.
  3. Other than in an emergency, repairs should not be done on campus.


At the beginning of each semester we host a carpool meeting where you can get information about being a part of a carpool, should you be interested.

Winter Driving

Winters in Manitoba can be dangerous and we want you to be prepared!

  • Maintenance your vehicle: snow/ice tires, winter oil, full tank of gas, gas line anti-freeze
  • Pack some emergency supplies: booster cables, extra clothing, blanket, snacks, candle, phone
  • Plan ahead: stranded commuter students are encouraged to make arrangements with fellow students or Residents Assistants to stay in residences overnight in case of a winter storm.

For information about on-campus parking, see Parking.

Get the support you need during your time at Providence! Whether you think your needs are big or small, we're here to help. Our counselling services are available to all Providence students, free of charge through our M.A. in Counselling program. Limited subsidies are available to see a counselling professional. Counselling provides students with the opportunity to pursue personal growth and to receive assistance while working through difficult experiences. Not sure what to talk to us about? Here are some ideas:

  • Stress and Anxiety
  • Depression
  • Abuse
  • Grief and Loss
  • Relationship Issues
  • Addiction

Interested students can contact our Intake Counsellor who will provide a brief assessment and set you up with one of our M.A. in Counselling students or with an external counselling professional.


By law and professional ethics, any counselling/intake sessions are strictly confidential. No information will be given out to anyone unless you sign a written consent for release of information. Any instances where this may happen would be discussed with you thoroughly before hand. The following exceptions apply:

  • Children, elderly, and dependent adults must be protected. A counsellor is legally and ethically required to report abuse of a vulnerable person.
  • Your life and the lives of others must be protected. If a counsellor has reason to believe your life or the life of someone else is in danger, they are obligated to discuss this with you and take appropriate action to ensure safety.
  • In certain, limited circumstances, a counsellor may be required by law to disclose what would otherwise be confidential information. For example, this may happen if they were served with a court order.

Our cafeteria is housed in the Reimer Student Life Centre and offers three, full-course meals, six days a week, and a brunch and supper on Saturdays through Sodexo Canada, our food services provider since 1991. Hours of operation are posted in the dining room. Sodexo is designed around platform dining which allows students more options in their meal and diet choices. Menu suggestions and feedback can be made through comment cards and surveys which help Sodexo maintain a high standard of product and service quality. In addition to the dining room, Sodexo Canada operates a small canteen (open Monday - Friday from 10:00am - 2:00pm) which offers daily lunch items and snacks and is located beside the cafeteria.

Food and dishes may not be removed from the cafeteria.

Meal Plans

Residence students can choose between a 5 day and a 7 day meal plan. Any dietary restrictions, by doctor’s orders, must be submitted in written form to the Director of Food Services and/or the VP of Student Life who will arrange for a special meal plan to be issued. Students will need to show their student identification card for all meals. Meal cards can be obtained through the Business Office and are available for commuter students, staff, and faculty of Providence. The full fee payment of your meal card is due on registration day.

Meal plans are optional for students who are not living in the Providence residence halls (in on-campus apartments, off-campus housing or at home).

Bag Lunches

Bag lunches may be made available to students who will be off campus because of Field Service assignments, class, athletics, choir, church activities, etc., or back-to-back classes through the lunch period. Back-to-back class meal arrangements can be made through the business office (bring your current class schedule). All other bag meal arrangements can be made by emailing or contacting the cafeteria kitchen staff directly with dates and time of pickup.

Food Services Concerns

Any student concerns about food services should be directed to the Student Council President or the Director of Food Services. These concerns will be shared and discussed with the Food Services Committee.

Otterburne Campus: Please visit the International Student Services page!

Prov Downtown Campus: Please visit the Providence Downtown Student Handbook!

We are committed to serving the IT needs of Providence in any way we can. Feel free to stop by and say "Hello" or visit Information Technology to seek assistance for all of your IT needs. You can also reach us via email at

Hours: Monday-Friday, 9:00-12:00, 1:00-4:00 at the Business Office

Students at Providence will have a personal locked mailbox assigned to them on campus in the Hanna Centre and will receive their key during registration at the beginning of the school year (or semester). A $15 key deposit will be charged to their account and must be paid for in order to receive the key. Stamps and envelopes are also sold at the Business Office for your convenience.

Address to use for receiving mail:

[Your first and last name]

c/o Providence [your box #]

10 College Crescent

Otterburne, MB R0A 1G0

Other Helpful Tips

  • If you receive a parcel that is too large to fit in your mailbox, a parcel notice will be put into your mailbox and you can come to the Business Office to pick it up. Please bring this parcel slip with you to exchange for your parcel. Please note the above hours for pickup.
  • If you have a received an email from a courier stating your parcel has been delivered, but you do not have a parcel slip in your mailbox, then you may assume that we have not received it. This email might mean that that parcel has been delivered, but to Winnipeg, or the Otterburne Post Office. Please be patient as we sort through all incoming mail and parcels as promptly as we can. Please note that we go to the Post Office once a day. If you are eager for a parcel that you think might be there after we have already picked up the mail, you can gladly visit the Post Office yourself.
  • If you need to mail a letter that already has the appropriate postage on it, you can bring it to the Business Office, and it will be taken to the Post Office for you. Please make sure it has the correct postage stamp on it plus your return address in case for some reason you need to be contacted about it.
  • If you want to place something in another student’s mailbox, do not use the slots in front of each box as this often ends up in the item getting lost. If you want or need to deliver something to another student via their mailbox, please visit the Business Office for assistance.
  • If you lose your mailbox key, please come to the Business Office to obtain a replacement. You will automatically forfeit your previous deposit and will be required to pay another deposit for the second key.

Please visit the Getting Started page for more information.